Privacy Policy

We collect the following types of information: Personal Information: • Name (legal name and display name) • Phone number (required for verification) • Email address • Date of birth • Gender • Profile photo • Bio/description Driver-Specific Information: • Driver's license details and photos • Vehicle information (make, model, color, license plate) • Vehicle documents (registration, insurance, inspection) • Identity documents (CNI, passport) • Selfie for verification • Emergency contact details Device Information: • Device type and model • Operating system • Unique device identifiers • Push notification tokens • IP address

We use your information to: Provide Our Services: • Create and manage your account • Connect passengers with drivers • Process payments and refunds • Enable in-app communication • Send booking confirmations and updates Ensure Safety: • Verify user identities (KYC) • Monitor for fraudulent activity • Investigate reported incidents • Maintain community trust through ratings Improve Our Platform: • Analyze usage patterns • Develop new features • Fix bugs and technical issues • Personalize your experience Communicate With You: • Send service notifications • Respond to support requests • Share promotional offers (with consent)

We share your information with: Other Users: • Drivers see passenger name, rating, and pickup location • Passengers see driver name, rating, vehicle details, and route • Chat messages are shared between ride participants • Ratings and reviews are visible on profiles Service Providers: • Payment processors (Orange Money, MTN MoMo, Wave) • Cloud hosting providers • Analytics services • Customer support tools Legal Requirements: • When required by law or legal process • To protect rights, safety, or property • In connection with fraud investigation We do NOT sell your personal information to third parties.

We collect location data to enable our core service: When We Collect It: • When you search for rides (departure/destination) • During active rides (GPS tracking) • When drivers publish rides How We Use It: • Match passengers with nearby rides • Show estimated arrival times • Enable ride tracking for safety • Resolve disputes about routes GPS Precision: • We collect precise location data (up to 1cm accuracy) during rides • This data helps ensure safety and resolve disputes • Location history is retained for the ride duration plus 30 days You can control location permissions in your device settings, but some features require location access to function.

We process payments through secure third-party providers: Information Collected: • Mobile money phone numbers • Transaction amounts and dates • Payment status and history • Wallet balance Security Measures: • We don't store full payment credentials • Payments are encrypted in transit • We use PCI-compliant payment processors Retention: • Transaction records are kept for 7 years for legal compliance • You can view your transaction history in the app

If you enable biometric authentication: What We Collect: • We do NOT collect or store your biometric data (fingerprints, face scans) • Biometric authentication is processed entirely on your device • We only store a flag indicating if biometrics are enabled Driver Verification: • Drivers submit a selfie for identity verification • This photo is compared to ID documents by our team • Verification photos are stored securely and used only for identity confirmation

We collect data from your communications: In-App Messages: • Chat messages between drivers and passengers • Support ticket conversations • Message timestamps and read status How We Use This Data: • Enable communication between users • Investigate disputes and safety reports • Improve customer support Retention: • Messages are retained while your account is active • You can request deletion of your message history

We retain your data for different periods based on type: Active Account Data: • Retained while your account is active • Profile, preferences, and settings Transaction Records: • 7 years (legal/tax compliance) GPS/Location Data: • 30 days after ride completion • May be retained longer for dispute resolution Support Tickets: • 2 years after resolution Deleted Accounts: • Most data deleted within 30 days • Some data retained for legal compliance • Anonymized data may be kept for analytics

We implement robust security measures: Technical Safeguards: • Encryption in transit (HTTPS/TLS) • Secure data storage with access controls • Regular security audits • Intrusion detection systems Authentication: • Password hashing (never stored in plain text) • Two-factor authentication option • Secure session management • Device fingerprinting for fraud prevention Access Controls: • Limited employee access to personal data • Audit logs of data access • Background checks for staff with data access Incident Response: • We will notify you of data breaches affecting your information • Notification within 72 hours as required by law

You have the following rights regarding your data: Access: • View your personal data in the app • Request a copy of all data we hold about you (data export) Correction: • Update your profile information anytime • Request correction of inaccurate data Deletion: • Delete your account through app settings • Request deletion of specific data • Note: Some data must be retained for legal compliance Portability: • Export your data in a machine-readable format • Request available within 7 days Opt-Out: • Disable promotional communications • Manage notification preferences • Control privacy settings (profile visibility, etc.) To exercise these rights, contact us at contact@citygo-drive.com or use the in-app settings.

Our mobile app uses: Device Identifiers: • Unique device IDs for account security • Push notification tokens for alerts Analytics: • Usage data to improve our service • Crash reports for bug fixes • Performance monitoring Our website uses cookies for: • Essential functionality • Remembering preferences • Analytics You can manage cookie preferences in your browser settings.

We integrate with third-party services: Payment Providers: • Orange Money • MTN Mobile Money • Wave These providers have their own privacy policies. Cloud Services: • Data storage and processing • Located in secure data centers Analytics: • Usage tracking (anonymized) • Crash reporting Notifications: • Firebase Cloud Messaging (push notifications) • Email delivery services • SMS providers We choose partners with strong privacy practices and require them to protect your data.

citygo is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has created an account, we will: • Immediately deactivate the account • Delete all associated personal data • Notify the parent/guardian if contact information is available If you believe a child has provided us with personal information, please contact us immediately.

citygo primarily operates in Cameroon, and your data is stored on servers located in secure data centers. When We Transfer Data: • To service providers in other countries • For cloud hosting and processing • For payment processing Protections: • We ensure adequate protection for transferred data • We use standard contractual clauses where applicable • We comply with local data protection laws By using citygo, you consent to the transfer of your information as described in this policy.

We may update this Privacy Policy periodically. When We Make Changes: • Significant changes will be notified via email or in-app • The "Last Updated" date will be revised • Previous versions will be archived Your Choices: • Review the policy periodically • Continue using the service = acceptance of changes • Disagree? Deactivate your account before changes take effect We will not reduce your privacy protections without explicit consent.

For privacy-related questions or to exercise your rights: Email: contact@citygo-drive.com In-App: Settings > Help > Privacy Concerns Address: Douala, Cameroon We aim to respond to privacy inquiries within 48 hours. For urgent privacy concerns, please mark your message as "URGENT - Privacy" and we will prioritize your request.